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If you have had a direct debit previously with us that was cancelled within the last nine months, please contact our call centre as a paper based form is required to be able to action this with your bank.
In the event of a termination of a direct debit the request can be received in writing quoting your subscriber id or call 0800 624 744.
Customers have nine months from the date of the first debit to query the validity of the authority and if evidence is unsatisfactory all debits will be reversed.
The notice period as stated in the terms and conditions is 1 day from confirmation